![]() ![]() "We did not find anything to corroborate the guests' allegations. ![]() They added that the complaint brought by Valeri was "thoroughly investigated at the time". Love chose not to file a complaint, nor did she provide information that would have permitted further pursuit of the matter," the spokesperson said. The hotel said Love was offered medical assistance and recommended to file a complaint with the police. Valeri spoke to IBTimes UK about her "horrific" experience in Mexico and how TripAdvisor's policy has put countless travellers in danger.Ī spokesperson for IBEROSTAR Hotels & Resorts said that the company has "zero tolerance for any type of illegal or inappropriate conduct at any of our properties". One of the alleged victims, Jamie Valeri, said her post about being drugged while staying at the Iberostar Paraiso Maya hotel was labelled as "hearsay" and removed. Jamie Valeri wrote on TripAdvisor that she and her husband were drugged while staying at the Iberostar Paraiso Maya hotel in 2015. "I threw myself into work – it was how I coped, my form of therapy," she said. Love told her family and friends about the assault, but felt "defeated and fearful" that she had been unable to warn other travellers. After she had tried to share her complaint dozens of times, TripAdvisor blocked her IP address. Love was shocked when her post was deleted for not being "family-friendly." Every time she reposted her warning it was taken down. "Therefore, as far as I am concerned, this monster still remains at large in the form of an Iberostar security guard," Love warned others in her TripAdvisor post. She said that Iberostar Hotels refused to cooperate with authorities and ceased all contact with her when she filed a police report. She wrote that she was "forced into the bushes" and raped by a hotel security guard when seeking direction to the lobby after her keycard had been deactivated. "My final and only other resource to warn others of my terrifying experience was to post it on TripAdvisor," Love said. These include the Iberostar Paraiso Maya, where Love says she was raped by a security guard in 2010.Īfter she reported the incident to hotel management, they allegedly refused to contact the local police and threatened to sue her. Three hotel properties in Mexico have been given a badge. Isn't that what TripAdvisor is intended to do?" Love said. "Travellers deserve the truth in order to make an informed decision for travel plans. Kristie Love claims her TripAdvisor post about being sexually assaulted at the Iberostar Paraiso Maya hotel in Mexico was deleted multiple times. ![]()
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